Dealing With Difficult Behaviours - Brisbane

Dealing With Difficult Behaviours - Brisbane

We've all been there. You're trying to get through your day when someone decides to make it their mission to be as challenging as possible. Maybe it's the colleague who argues with everything you say, the team member who constantly complains but never offers solutions, or that person who seems to take personal offence at every request. Sound familiar?

Here's the thing I've learned after twenty years of dealing with workplace personalities - difficult behaviour isn't usually about you, but how you respond to it absolutely is about you. And that's actually good news because it means you've got more control than you think.

This training isn't about turning you into a workplace therapist or pretending everyone's going to suddenly become your best friend. It's about giving you practical tools that actually work when someone's pushing your buttons. We'll cover the real stuff - like what to do when someone's being passive-aggressive in a meeting, how to handle the person who never follows through on commitments, and yes, even dealing with that colleague who seems to thrive on creating drama.

You'll learn how to spot the difference between someone having a bad day and someone with consistently challenging patterns. More importantly, you'll discover techniques to redirect conversations, set boundaries that stick, and maintain your own sanity while dealing with difficult behaviours professionally.

What You'll Learn:

How to identify the five most common difficult personality types in the workplace and what drives each one
Specific phrases and responses that defuse tension instead of escalating it
The art of setting boundaries without sounding confrontational or defensive
Techniques for staying calm when someone's deliberately trying to wind you up
How to redirect negative conversations back to productive outcomes
When to involve your manager and when to handle things yourself
Simple strategies for protecting your own mental energy while still being professional

We'll practice with real scenarios too - not role plays that make everyone cringe, but actual situations you've probably faced. Like what to say when someone interrupts you constantly in meetings, how to respond to unreasonable demands, and dealing with colleagues who seem to specialise in finding problems with every solution.

The best part? These techniques work whether you're dealing with internal team members, external clients, or even that one person who somehow makes every email sound like a personal attack. Once you understand the psychology behind difficult behaviour, you'll stop taking it personally and start managing difficult conversations like the professional you are.

The Bottom Line:

You can't change difficult people, but you can absolutely change how you respond to them. This training will give you the confidence to handle challenging workplace personalities without losing your cool, your professionalism, or your job satisfaction. You'll walk away with practical techniques you can use immediately, plus the peace of mind that comes from knowing you can handle whatever workplace personality comes your way.